Pilot's code
In short
- The pilot makes the call – safety always comes first
- Bad weather = a new date or a refund
- Insurance for everyone on board
- Delays of up to approx. 30 minutes are tolerated
1. The pilot has full control of the flight and is responsible for its safety
The pilot in command (PIC) has sole authority over all aspects of the flight and is responsible for the safety of the crew and passengers. If the pilot is not comfortable with the planned flight, it is their duty to postpone or cancel it. In that case, passengers are entitled to a refund or a new date.
2. The pilot keeps passengers informed about the weather
Adverse weather can pose a risk. The pilot informs passengers about the forecast well in advance, ideally the day before the flight. Safety always takes priority over passengers' expectations, so the pilot has the right to cancel or postpone the flight.
3. The pilot has the right to refuse a passenger
The pilot in command may refuse to carry any passenger if they consider it necessary for safety or operational reasons, without being obliged to give a reason.
4. Rules for cost-sharing flights
On cost-sharing flights, only the direct costs of the flight may be shared – fuel, aircraft rental and airport fees. No other charges are permitted.
5. The pilot carries all required documents
Before every flight, the pilot checks that they carry all licences and documents required for that flight.
6. Notice of an aircraft change
If the type of aircraft originally assigned to the flight changes, the pilot informs passengers as soon as possible.
7. The aircraft is insured for everyone on board
Every aircraft has valid insurance covering all passengers. The pilot will present proof of insurance on request.
8. The pilot is considerate toward passengers
The pilot treats passengers with respect so they feel welcome and comfortable. Open communication helps ease any worries and uncertainty.
9. The pilot flies responsibly
The pilot flies smoothly and avoids unnecessary maneuvers that could make passengers uncomfortable.
10. Tolerance for minor delays
The pilot tolerates minor passenger delays of up to approximately 30 minutes and provides clear directions to the airfield in advance.
11. Pre-flight safety briefing
Before the flight, the pilot briefs passengers on the seat belts, the fire extinguisher and the emergency exits, and points out that there are no toilets on board.
12. Checklists and procedures
On every flight, the pilot follows all checklists and standard operating procedures.
